Claims Information for Providers
Serving Your Practice with Easier Claims Processing
For the fastest, most accurate claims payment, please check the ID card for instructions.
For other addresses: Please check the member’s ID card. HealthSpan has many partners who may have their own unique billing processes.
Claims and Members Inquiry
Providers and Members can call one phone number to address most issues/questions regarding HealthSpan policies, procedures and claims inquiries: 216-621-7100.
Provider Payment Disputes/Provider Appeals:
Please submit all provider payment disputes and/or provider appeals in writing to PO BOX 5316; Cleveland, OH 44111