Non-Discrimination Policy

HealthSpan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  HealthSpan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
HealthSpan:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Angie DeBerry.

If you believe that HealthSpan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Angie DeBerry, Deputy Corporate Responsibility-Privacy Officer, 225 Pictoria Drive, STE 320, Cincinnati, OH 45246, phone 513-551-1841, fax 513-632-8994, email andeberry@healthspan.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Angie DeBerry, Deputy Corporate Responsibility-Privacy Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Spanish
ATENCIÓN: Si habla español, tiene a su disposición
servicios gratuitos de asistencia lingüística. Llame al
1-800-686-7100 (TTY: 711).

Chinese
注意:如果您使用繁體中文,您可以免費獲得語言援助服
務。請致電 1-800-686-7100 (TTY: 711)。

German
ACHTUNG: Wenn Sie Deutsch sprechen, stehen
Ihnen kostenlos sprachliche Hilfsdienstleistungen zur
Verfügung. Rufnummer: 1-800-686-7100 (TTY: 711).

Arabic
ملحوظة:إ ذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك
(117رقم ھاتف الصم والبكم: 0017-686-008-1 بالمجان. اتصل برقم)

Pennsylvania Dutch
Wann du Deitsch schwetzscht, kannscht du mitaus Koschte
ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf
selli Nummer uff: Call 1-800-686-7100 (TTY: 711).

Russian
ВНИМАНИЕ: Если вы говорите на русском языке,
то вам доступны бесплатные услуги перевода.
Звоните 1-800-686-7100 (телетайп: 711).

French
ATTENTION: Si vous parlez français, des services
d’aide linguistique vous sont proposés gratuitement.
Appelez le 1-800-686-7100 (ATS: 711).

Vietnamese
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ
miễn phí dành cho bạn. Gọi số 1-800-686-7100 (TTY: 711).

Oromo
XIYYEEFFANNAA: Afaan dubbattu Oroomiffa,
tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni
argama. Bilbilaa 1-800-686-7100 (TTY: 711).

Korean
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를
무료로 이용하실 수 있습니다. 1-800-686-7100 (TTY:
711)번으로 전화해 주십시오.

Italian
ATTENZIONE: In caso la lingua parlata sia l’italiano,
sono disponibili servizi di assistenza linguistica gratuiti.
Chiamare il numero 1-800-686-7100 (TTY: 711).

Japanese
注意事項:日本語を話される場合、無料の言語支援を
ご利用いただけます。1-800-686-7100 (TTY: 711) ま
で、お電話にてご連絡ください。

Dutch
AANDACHT: Als u nederlands spreekt, kunt u gratis
gebruikmaken van de taalkundige diensten. Bel
1-800-686-7100 (TTY: 711).

Ukranian
УВАГА! Якщо ви розмовляєте українською мовою, ви
можете звернутися до безкоштовної служби мовної
підтримки. Телефонуйте за номером 1-800-686-7100
(телетайп: 711).

Romanian
ATENT, IE: Dacă vorbit,i limba română, vă stau la
dispozit,ie servicii de asistent,ă lingvistică, gratuit.
Sunat,i la 1-800-686-7100 (TTY: 711).